terms and conditions of use

 

TRADING TERMS

These terms and conditions will apply to all orders for the purchase of goods from www.chaunceystore.com website. By placing an order you are indicating your acceptance of these terms and conditions, that you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the ordered goods. It is your responsibility to inform us of any changes to these details as soon as possible.

The buyer must have full legal capacity to select goods and products, order them and make payment.

 

ORDERS

In submitting a completed online order form, the customer enters a binding agreement to a completed sales contract, that is, a contract for labour and materials. In the case that this offer is taken, Knitto s.a, owner of www.chaunceystore.com, will send the customer an order confirmation via email.

 

DELIVERY & SHIPPING

Ordered goods will be shipped within 2 working days using Taxipost EMS International with online tracking.

Delivery to Belgium:
Deliveries reach their destination in an average of 3 to 5 working days.

Delivery to Europe:
Deliveries reach their destination in an average of 3 to 8 working days.

Delivery to the rest of the world:
Deliveries to the rest of the world will take between 5 to 15 working days on average.


Knitto s.a cannot be held responsible for items lost or damaged once despatched. We are not responsible for any delay in delivery occurring due to forces beyond our control.

The customer is responsible for paying the shipping cost. The shipping cost will vary according to delivery destination of the ordered items and will be calculated through the buying process.

International orders are subject to the custom fees charged by the destination’s government. KNITTO s.a has no control or responsibility over any charges that may be applied by the destination country.

 

RETURNS AND EXCHANGE

A product may be exchanged or reimbursed if it is sent back without any damage, without having been worn, in its original packaging within a period of 14 days after reception. Please email us at sales@chaunceystore.com within 7 days of receiving your order to arrange for a refund or exchange. Returns or exchanges made without prior notification will not be processed. The return is at the responsibility and expense of the customer. We recommend that you send the goods using a delivery service that insures you for the value of the goods. Return shipping charges are non-refundable and are the full responsibility of customer. Your refund will be credited in the same manner and to the same account used to make the original purchase.
Re-delivery costs will have to be charged again, to the same card you used to make the original purchase. Postal charges will always be advised to you before we proceed.

Passed that period of 7 days after reception, the products will be considered as in compliance with your order thus accepted by you.

Size exchanges are subject to stock availability. Please clarify any doubts about sizing before ordering by referring to the size guide or by e-mailing us.

Any claims must be sent to in the contact section mentioned address.

 

PRICES

All prices are as stated, vat inclusive. KNITTO s.a  reserves the right to amend prices on www.chaunceystore.com at any time.

 

PAYMENT DETAILS & SECURITY

All payments on www.chaunceystore.com are handled securely by OGONE s.a.
Payment will be debited from your card or account before the dispatch of the goods you have purchased. You will be issued with an electronic transaction receipt, which will be sent to the email address you provide.
KNITTO s.a, owner of www.chaunceystore.com does not hold your credit or debit card details.

 

WARRANTY

In the case of a return shipment due to damages or quality defects, KNITTO s.a will pay all shipping costs. The customer is required to use a shipping method that does not include unnecessary shipping costs. Either the shipping costs will be reimbursed after the fact or will be transferred in advance as requested by the customer.
The customer has a claim to this guarantee of goods. If the customer is a business, it is incumbent on the business to immediately check the goods and contact KNITTO s.a if there are any problems with the goods. So long that the business does not contact KNITTO s.a, the goods are considered checked and without problems.

 

INTELLECTUAL PROPERTY

CHAUNCEY and www.chaunceystore.com online shop are the property of KNITTO s.a.

www.chaunceystore.com and the materials on this website are protected by international copyright laws. All product and company names, trademarks and logos are the property of their respective owners. No copy, reproduction, modification, distribution or display of any part of this site or products allowed without prior written permission.

 

DATA PROTECTION

KNITTO s.a, owner of www.chaunceystore.com holds the right to save and process all customer information necessary for the purposes of performing the placed order. We will not pass on your personal data to any third parties. You have the right to access and/or correct your personal data at anytime.

 

RIGHT TO ALTER TERMS AND CONDITIONS

Knitto s.a reserves the right to alter these terms and conditions without notice from time to time.

 

JURISDICTION

These terms and conditions will be governed by the laws of Belgian juridiction and by using this website you agree to submit to the exclusive competence of the belgian juridiction.

 

CONTACT US

If you have any questions or for the return of goods:

 

CHAUNCEY
KNITTO s.a
rue des anciens étangs 40
1190 Brussels
Belgium
Tel: +32 (0)2 888 67 32
E-mail : contact@chaunceystore.com